Shipping policy
Shipping Policy
Last updated: 14.9.2026
Made to order
Every Lelu Archive piece is made by hand after your order comes in. The current making time is 4–5 weeks, and your order is dispatched as soon as the piece is finished. By placing an order you agree to this delivery time, in place of the 30-day default that otherwise applies under the Finnish Consumer Protection Act. If a piece is ready-made and ships sooner, it says so on the product page.
If your order will take longer than stated — a busy period, a holiday closure, a material or casting delay — we will email you as soon as we know, with a new estimate. You can then choose to wait or cancel for a full refund.
Where we ship, and what it costs
We ship to Finland and all EU countries. If you'd like a piece sent outside the EU, email us at leluarchive@gmail.com and we'll tell you whether it's possible and what it would cost.
Shipping is calculated at checkout from your delivery address and the delivery method you choose, and shown in full before you pay — there are no charges added afterwards. All orders are sent tracked and insured with CARRIER, e.g. Posti. Prices include Finnish VAT at 25,5%.Parcels between mainland Finland and Åland cross a tax border and need a customs declaration, which can add a few days and a carrier handling fee that isn't included in the checkout price.
Dispatch and delivery
You'll get an order confirmation straight away, and a tracking link when your parcel leaves us. After dispatch, delivery normally takes 1–3 business days within Finland and 3–8 business days elsewhere in the EU. These are the carrier's estimates, not guaranteed times, and we aren't liable for delays caused by carrier disruption, strikes, customs, extreme weather or other events outside our control — but we will keep you informed and help you chase it.
We ship to the address given in your order, so please check it before confirming. Email us immediately if you spot a mistake: we can correct an address before dispatch, but not after, and re-delivery of a parcel that was undeliverable is charged separately.
If your parcel is lost or damaged
Until the parcel is in your hands, it is our responsibility, not yours. Email leluarchive@gmail.com with your order number and, for damage, photos of both the packaging and the item, and keep the packaging until the matter is settled. Once the carrier confirms the parcel lost or damaged we will either remake your piece or refund you in full including shipping — your choice. Please get in touch within a reasonable time, ideally 14 days of the expected delivery date, so the carrier's claim period doesn't run out.
Uncollected parcels
Parcels sent to a pickup point are held for [14] days. If yours isn't collected it comes back to us and we treat the order as cancelled: we refund the price of the goods and the standard delivery cost you paid, minus the direct cost of returning the parcel to us. This notice is your advance information of that deduction.
Cancellations and returns
Your right to cancel and how to return a piece are set out in our Refund and Returns Policy. In short: you have 14 days from receiving your order to cancel, and you can also cancel at any point while your piece is still being made. Pieces made to your own specifications — custom sizes, engraving, bespoke commissions — are excluded from the 14-day right, and this is stated on the product page before you order; a standard design that we make after the order is not excluded. To cancel, use the cancellation function in the store or email us at [EMAIL].
Contact
Emilia Hokkonen (Lelu Archive) · Business ID 3513146-5
Kalevankatu 40C 35, 00180 Helsinki Finland
leluarchive@gmail.com
We reply within two (2) business days.